Via Design Subscriptions

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Via

Via is a Design Subscription for a Changing World

Via combines leading agency expertise with the flexibility of a subscription model, intended for fashion, luxury, and lifestyle brands. This innovative method meets clients' brand, digital, and marketing requirements, providing reliability and creative continuity, aligning with the evolving needs of clients business cycles.

Brought to you by Design & Build Co, with a proven track record of excellence, our team has delivered standout Brand, eCommerce, and User Experience for prestigious clients including 24 Sévres, Balmain, Stella McCartney, Moncler, Baume & Mercier, and Dunhill. This experience underpins our subscription service, providing unparalleled design solutions that adapt to the evolving landscapes of businesses today.

See Plans

01

Book an introductory call to discuss your requirements and priorities.

02

Sign up for an subscription plan and request as many tasks as you need.

03

Initial designs are usually ready for feedback within three business days.

04

We offer unlimited revisions until you are fully satisfied with the designs.

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Via Membership
Benefits

Unlimited Design Requests

Subscribe for unlimited design requests with any plan.

Swift Design Delivery

Designs delivered in 48-72 hours on average for fast turnaround.

Predictable Monthly Pricing

Enjoy clear, predictable billing with a fixed monthly fee.

Exceptional Design Quality

Access unparalleled design quality whenever required.

Adaptability and Flexibility

Adjust your subscription easily. Scale, pause, or cancel at the end of each cycle.

Full Ownership Rights

Secure full ownership of your design intellectual property.

Creative and Strategic Solutions

Web and Ecommerce

–  User Experience & User Interface Design
–  Shopify Theme Design
–  Digital Identity & Design Systems
–  Best Practice & User Experience Optimisation
–  Mobile-First User Experience

Brand Design

–  Naming & Brand Strategy
–  Brand Discovery
–  Brand Identity
–  Brand Voice
–  Brand Applications

Conversion Rate Optimisation

–  UX/UI Site Audit
–  Conversion Funnel Optimisation
–  User Journey Mapping
–  Mobile User Experience Optimisation
–  Heatmap and User Behaviour Analysis

Social and Marketing

–  Klaviyo Automated Flows
–  Klaviyo Email Marketing
–  Shopify Custom Notification Emails
–  Social Media Template Design
–  Audience Segmentation

See Estimate Guide
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Via Subscriptions

Sprint

£4,000

2 Weeks. Billed Monthly

What's Included:

–  Two weeks of service per month
–  One request at a time
–  Recurring subscription payment
–  Access to all services
–  Initial delivery within 72 hours
–  Option to pause at month-end
–  Cancel with 7 days notice
–  10% off with 3 month advance

Get Started

Standard

£7,200

Full Month. Billed Monthly

What's Included:

–  Full month of continuous service
–  One request at a time
–  Recurring subscription payment
–  Access to all services
–  Initial delivery within 72 hours
–  Option to pause at month-end
–  Cancel with 7 days notice
–  10% off with 3 month advance

Get Started

Enterprise

£12,800

Full Month. Billed Monthly

What's Included:

–  Full month of continuous service
–  Two requests at a time
–  Recurring subscription payment
–  Access to all services
–  Initial delivery within 72 hours
–  Option to pause at month-end
–  Cancel with 7 days notice
–  10% off with 3 month advance

Get Started

Frequently Asked Questions

What kind of brands do you work with?
We specialise in Fashion, Luxury, and Lifestyle sectors, working with leading brands such as 24 Sévres, Baume & Mercier, Liu Jo, Lyma, Sabyasachi, and Stella McCartney. Our expertise encompasses User Experience Design, Ecommerce Strategy, Conversion Rate Optimisation, and Shopify Plus Development.

How do Via's packages differ from each other?
At Via, we offer an unlimited request model across all our services. Once you subscribe to one of our packages, we'll collaborate with you to prioritise your needs and commence work on your tasks in the agreed sequence.

For subscribers of our Standard Package, we focus intensively on one task at a time, ensuring meticulous attention to detail and quality. On the other hand, our Enterprise Package is designed to expedite your project's momentum by tackling two tasks concurrently.

Rest assured, the shift in our approach does not compromise the quality of work; it's simply our way of adapting to your project's scale and urgency more effectively.

What development services are included in Via's subscription plans?
Included in your Via subscription:

–  Klaviyo Email Development for automated flows and marketing templates.
–  Custom Shopify Notification Emails tailored to your brand.
–  No Code Development for WordPress and Semplice sites.

While Shopify development isn't covered, we offer introductions to trusted Shopify Partners we've collaborated with on many projects, ensuring expert development for your project. Alternatively, we're equipped to work seamlessly with your existing teams.

What programs do you use for design?
We mainly use Figma for its collaborative features. For specialised tasks, we also use After Effects, Photoshop, Illustrator, and InDesign to cater to various design needs.

Is there any design work you don't cover?
Excluded from Via's subscription are:

–  3D Modeling
–  Animated Graphics (e.g., GIFs)
–  Specific Document Design (e.g., Medical Forms)
–  Intricate Packaging Design
–  Large-Scale Print Projects (e.g., Magazines, Books)

What fees are excluded from the Via subscription fee?
Your Via subscription covers our services, but does not include third-party costs such as Shopify subscriptions, Shopify theme costs, font licenses, website hosting, or Semplice costs, among others. These additional expenses, required as per the specifics of your project, are separate from our fee and are the client's responsibility on top of our subscription. We advise planning for these necessary costs, as applicable, to ensure a smooth project development process.

Is there a limit on the number of requests I can submit?
No, there's no limit. With Via, you're welcome to submit as many design requests as you wish. For our Sprint and Standard Packages, we tackle requests sequentially, one at a time, to maintain a high standard of quality and attention to detail. For those on our Enterprise Package, we increase project momentum by working on two tasks simultaneously.

Our approach ensures that, regardless of the package, we closely align with your priorities and efficiently advance through tasks in sequence, adapting our strategy to your project's needs without ever compromising on the quality of our work.

What if I only have a single request?
Consider opting for a Sprint or Standard subscription for a single month and pausing it at the cycle's end, keeping our 7-day notice period in mind. You're welcome to reactivate your subscription when more needs arise.

We offer an Estimation Guide for typical delivery times, but remember, projects vary by requirements and feedback rounds.

For any questions, feel free to book a call to discuss your specific needs.
 
What is the expected timeframe for receiving my designs?
Typically, our turnaround time for design requests and feedback is between 48-72 hours. Some requests may require more time, and we provide an Estimation Guide for a better understanding of usual delivery times. Keep in mind, the specifics of each project and the number of feedback rounds can affect these timelines.

Should you have any queries or need to discuss your particular requirements, we encourage you to book a call with us.

How do I request designs?
We use Notion for our design requests. This platform allows us to effectively manage and track your projects. When submitting a request, please include any external links that might be relevant to your project, such as Google Docs for written content or Loom videos for detailed briefs. This approach ensures our design team has all the necessary information to accurately fulfill your needs.

What if I'm not satisfied with the designs?
While it’s rare for our clients to not align with the initial designs, we understand the importance of getting it just right. This is why we engage in detailed discussions about your project's needs and vision beforehand. If adjustments are needed, we offer revisions until you're fully satisfied with the outcome.

 
How does the pause feature work?
Pausing your subscription acts as a temporary stop, ideal for times when you won't need our services temporarily. To pause, simply cancel your subscription at the end of your current billing cycle, observing our 7-day notice policy. You won’t be billed, and your account stays active for when you choose to return.

To pause:
  1. Sign in to Stripe with your subscription email.
  2. 2. Cancel your subscription to pause your services.
To resume:
  1. Log back into Stripe.
  2. Renew your subscription to reactivate your services.
This streamlined process allows you to manage your subscription flexibly, ensuring you can easily come back when ready.

When and how can I cancel my subscription?
For a smooth service adjustment and resource management, we operate under a 7-day cancellation notice policy.

To pause or cancel your subscription, simply:

  1. Sign in directly to Stripe using the email address tied to your subscription.
    2. Once logged in, you'll find options to either pause or cancel your subscription.
  2. Please ensure this is done at least 7 days before your next billing date. Remember, you can renew your subscription anytime if needed.
Please ensure this is done at least 7 days before your next billing date. Remember, you can renew your subscription anytime if needed.

Why opt for Via instead of hiring a full-time designer?
Firstly, securing a Creative Lead with expertise comparable to what Via offers is significantly expensive. The financial commitment extends beyond a £100,000 annual salary to include benefits, holiday pay, and sick leave. Additionally, the challenge of finding a qualified designer who is available when you need them cannot be understated. There's also the issue of fluctuating demand for design work, which can lead to periods where a full-time employee might not be fully utilised, making it an inefficient use of resources.

Secondly, opting for Via means leveraging the collective expertise and resources of Design & Build Co. This connection not only provides access to a broad spectrum of agency-level skills and knowledge but also to a network of specialist collaborators. This ensures that no matter the specific requirements or challenges of your project, you have the support of seasoned professionals equipped to deliver tailored solutions. This model offers a dynamic and flexible approach to meeting your design needs, ensuring you receive high-quality, specialised service that adapts to the evolving demands of your business.

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